Home Live Radio Podcast Live TV Vodcast Forum Files Login Register :     Contact : 
 
Forum index Forum: Device: SkyTC - KMP510 (Envivo Otek Xenta Arnova) Topic: Username not show in My Favorites Last replied to: February 16, 2018, 5:22 pm Back to post view
AuthorPostOptions
Posted by alg2468 Message # 1     Posted at August 7, 2017, 12:05 am,     subject: Username not show in My Favorites  
Messages: 89 posts
Registration date: August 29, 2015
Status: Offline

My username is not showing up on My Favorites User Account on my Vistaquest radio, so radio stations programmed on this site cannot be accessed on my radio.Any solutions?
 
Posted by penbex Message # 2     Posted at September 4, 2017, 2:12 pm,     subject: Username not show in My Favorites  
Messages: 2250 posts
Registration date: May 21, 2009
Status: Offline

Did you enable the right hardware in the setup?

Otherwise, did you try to setup a new account?

 
Posted by alg2468 Message # 3     Posted at February 15, 2018, 9:09 pm,     subject: Username not show in My Favorites  
Messages: 89 posts
Registration date: August 29, 2015
Status: Offline

On my Vistaquest Radio in the Settings, in the My Favorites username account, there are no names including my own listed, so there fore I cannot receive anything in the Internet Radio section. I have cleared the cache, restarted the radio, and still nothing in the Internet Radio or My Favorites section. However, the time, news, weather, and User pincode, and everything else is correct as I have set it, and the LL icon is not crossed out.  My favorite stations are still on the website here. Any solutions? Thanks.
 
Posted by penbex Message # 4     Posted at February 16, 2018, 2:55 pm,     subject: Username not show in My Favorites  
Messages: 2250 posts
Registration date: May 21, 2009
Status: Offline

Hang on.. working on it..
 
Posted by alg2468 Message # 5     Posted at February 16, 2018, 3:56 pm,     subject: Username not show in My Favorites  
Messages: 89 posts
Registration date: August 29, 2015
Status: Offline

I will wait on resetting the radio until you give the word that the issue is corrected.  Thank you for your help.
 
Posted by penbex Message # 6     Posted at February 16, 2018, 4:14 pm,     subject: Username not show in My Favorites  
Messages: 2250 posts
Registration date: May 21, 2009
Status: Offline

All seems to be working. a reset should not be needed.. 
it should just grab newer data from the server as soon as the server date/time is past the cache limit on your device.
The reason is simple.. the devices caches the lists for a period of time so that if the server is not reachable it can still operate normally. 




(Last Edited by penbex on February 16, 2018, 4:15 pm)
 
Posted by alg2468 Message # 7     Posted at February 16, 2018, 5:22 pm,     subject: Username not show in My Favorites  
Messages: 89 posts
Registration date: August 29, 2015
Status: Offline

The issue is resolved and my favorites are appearing again on the radio.  Great work and thanks again!